Short answer:

Turn on Bluetooth and location services for the CheckUp app.

Long answer:

Does your phone have Bluetooth turned on?

Make sure your location services are enabled for the CheckUp app. (iPhone: Settings--> CheckUp --> Location Services ON).

Android combines Bluetooth and location in one pop up and you if you've selected "No" to these during the initial set up process, you need to delete the CheckUp app, re-download it, allow location and Bluetooth connectivity).

Is the green light on your CheckUp device on? If not, hold the button at the back of your CheckUp device for 1 second and it should turn on.

Is your CheckUp device within a few meters of the iOS or Android device you are trying to connect to? (note that if you have more than one CheckUp device your phone will connect to the closest one)

Is your app up to date?

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Each light test results in a green, yellow, or red score from our Curing Advisor. Green means “Everything is OK”, if you cure according to the curing times and heat warning on the Test Results page. Yellow means “Utilize Caution”, so you should double-check curing times under Test Results. If you have access to the full Curing Advisor through a premium subscription, that will give you some troubleshooting guidance/tips. Sometimes there’s an easy fix, like cleaning debris off the light tip. Red means “Do not use!”. In this case, the light output is so low that it’s unlikely to cure most materials, or so high that it’s considered dangerous to the patient.

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Short answer:

We recommend testing your lights once a week

Long answer:

We encourage testing your lights once a week to ensure their output hasn’t changed significantly over time, and to update your curing times in case they have changed. However, it is beneficial to test your lights as frequently as possible.

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Short answer:

Let us know and we will do our best to get them added for you!

Long Answer:

Send us an in-app chat message with a photo of the light or material. You can also e-mail or call our CheckUp Support Team: checkup@bluelightanalytics.com, (902) 407 4242 with the light or material name and manufacturer, and a photo of it if possible and we will do our best to have our science team add it to our database.

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Short answer:

This refers to the point at which the light being used is generating enough energy to potentially cause heat damage to soft tissues.

Long Answer:

If the potential heat concern time is surpassed without managing heat, the clinician may deliver enough energy to damage the tooth pulp chamber or gingiva with prolonged continuous curing. This can lead to post-operative sensitivity.

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Short answer:

At Bluelight Analytics we like to say that “an ounce of prevention is worth a pound of cure.”

Long Answer:

It is better to take preventative measures before your patients experience restoration failures or post-op sensitivity issues. Even with great lights, output can change on a day-to-day basis because of:

Debris on the light tip;
Dirt behind the light guide;
An infection control barrier (especially if incorrectly fitted);
Damage to the light by dropping it.

Unfortunately, there’s no way of KNOWING that everything is okay except by testing.

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